ISO 9000 is one of a series of international standards providing guidelines and governing quality of products and services. The ISO 9000 certification demonstrates the capability of a supplier to control the processes that determine the acceptability of the product or service being supplied. This paper focuses on the training aspects of ISO 9000 Quality registration by reporting on an application and case study in a global organization that successfully achieved ISO 9000 Quality registration. The training system must communicate the ISO requirements to all levels of the organization and also aid performance improvement to maintain quality standards and continually improve the quality processes. The report is subdivided into the following sections: (1) ISO 9000 Overview; (2) ISO 9000 Requirements; (3) Training Requirements; (4) Case Study; (5) Role of Information Technology; and (6) Reducing Costs. The case study describes organization-wide resistance to change and how it was overcome, the formation and activities of managerial teams, and the compilation of the quality manual that is the basis for the certification audit. The benefits of the ISO certification become more apparent after certification. Achieving the standard in organizations is an indication that information flow and training are greatly improved. Implementation of the ISO standard may bring productivity improvement, a decrease in the manager/employee ratio as a result of autonomous work teams and greater responsibility given to employees, and an improved empowerment model that ensures that processes are documented and available to everyone. Instructional and information technology can facilitate the implementation of the ISO standard on a global basis. (SWC)