This module is part of a set of management and supervisor training (MAST) materials developed by the Department of Energy for the Waste Isolation Division. Its stated purpose is to enable trainees to deal with employees fairly and effectively. The first section of the module is an introduction that includes a terminal objective and opening remarks intended to focus the trainees' attention on the subjects discussed in the module. Most other module sections begin with a list of enabling objectives. Many sections contain "critical incidents" or real-life occurrences at the Department of Energy's Waste Isolation Pilot Plant that relate to the section topic. Some illustrate effective management practices, and some illustrate ineffective ones. Each critical incident includes "lessons learned" information. Section topics include the following: promoting professionalism; influencing employee behavior; motivating employees; counseling employees; addressing employee concerns; conducting performance appraisals; interviewing; directing employees; and managing exempt and nonexempt personnel. Contains 19 references and a practice test. Answers and feedback for the test are provided. (YLB)