The Learning Resource Services (LRS) department at Austin Community College, in Texas, has developed a procedure for dealing with situations when a library user objects to items in a collection or display or protests that an item is not in the collection. First, three resources have been created to handle challenges. The LRS Materials Selection Policy outlines criteria for collection development; a Challenge Procedures manual provides a step-by-step guide to handling challenges; and a Materials Challenge Packet provides checklists and further resources, including the Library Bill of Rights (LBR). Specific guidelines and recommendations for responding to challenges include the following: (1) during initial contact, the LRS staff should refer the library user to the appropriate supervisor; (2) a materials review committee will be formed upon request to reconsider the LRS materials; (3) if the library user is not satisfied with the decision of the committee, he or she may appeal to the associate vice president of the LRS for a review; and (4) the LRS will not review the same title or work more than once every 5 years, unless it has been substantially altered. The Materials Challenge Packet is appended, including a summary of the LRS Materials Selection Policy, the LBR, a Materials Challenge Checklist, and forms for requesting reconsideration of LRS materials and appealing. (TGI)