This guide is a national reference document that gives immigration and settlement workers access to concepts and printed materials than can help them do their jobs. Its purpose is to help immigration and settlement workers respond appropriately to newcomers' problems and questions as they concern Canada's customs, institutions and public behavior. It is not a list of programs and services offered by specific departments or agencies; however, it does help identify responsibilities of federal departments and agencies and distinguish among federal, provincial and local responsibilities. Section One, "Information about Newcomers," provides an understanding of newcomers and the immigration experience; and suggests how Canadians can help newcomers. Section Two, "Helping Newcomers Live in Canada," is a guide to other information sources that provide answers to questions newcomers frequently have about many situations. It is divided into five parts arranged in a hierarchy that starts with basic survival needs, moves on through safety, social and esteem needs to matters concerned with personal fulfillment. This guide brings together some of the most effective techniques and approaches used by helping agencies all across Canada. Appendices include an alphabetical bibliography and important addresses and telephone numbers. (JBJ)