The Waikiki Lifelong Learning Center (WLLC) project was undertaken to establish a literacy consortium of visitor industry businesses and the University of Hawaii at Manoa and to develop/implement an instructional program that included bilingual/English-as-a-second language (ESL) and General Educational Development (GED)/pre-GED components. After the literacy needs of the visitor industry work force were assessed, the instructional program was developed, field tested, and refined through ongoing evaluation and bimonthly project advisory council meetings. Project partners from Hawaii's visitors industry donated training facilities, labor, and equipment. Instructors and program staff were trained to teach multicultural adult populations. Tutors and volunteers were recruited from the community. On the basis of evaluations of students' progress and questionnaires completed by the program participants and their workplace supervisors, it was concluded that the program improved students' self-esteem, self-confidence, work attitudes, cross-cultural understanding, speaking and listening skills, and overall language fluency. Students generally made less progress in reading and writing skills. (Appended are a list of external staff development activities, the three survey instruments, and the student progress evaluation forms. The tutor handbook for workplace literacy and lifelong learning, the final project evaluation report, and the project model are attached.) (MN)