This paper reviews some key trends revealed by a project on "Technological Change and Human Resources Development: The Service Sector" conducted by the Organisation for Economic Cooperation and Development. The project seeks to identify and analyze changes in labor markets, work organization, and skill requirements arising from the introduction of new technologies, particularly information technologies, at the enterprise level. Three questions are used as a framework for presentation: (1) what is the specific impact of new technologies on ongoing changes in the service sector?; (2) what are the implications of these new technologies on skill requirements of new entrants and participants into the service labor market?; and (3) what implications can be drawn from these changes for education and training policies? Discussion resulting from these questions leads to needs for policy development in five major areas: the functioning of labor markets in terms of flexibility; organizational structures for education and training; reform of curriculum and teaching practices; issues of adult learners and of illiteracy; and teacher preparation in response to changing expectations. (KC)