This workbook accompanies an interactive videodisc used in the Working Smart workplace literacy project prepared for the hotel and food services industry in the Los Angeles, California area. The first instructional unit addresses preparing the work area, including stocking supplies and cleaning the work area. The second instructional unit covers greeting customers and taking, processing, and completing orders. The third unit covers setting up a cash drawer, ringing up sales, and checking out at the end of a shift. Each unit consists of short narratives, examples, practice exercises, and space for notes. The practice exercises consist of forms to be filled out and matching, multiple-choice, short answer, and fill-in-the-blank questions that involve reading, spelling, punctuation, addition, subtraction, multiplication, totaling a bill, computing sales tax, and computing discounts. (CML)