ERIC Number: ED319992
Record Type: Non-Journal
Publication Date: 1989
Pages: 90
Abstractor: N/A
ISBN: ISBN-0-948572-21-3
ISSN: N/A
EISSN: N/A
Staff Retention. Personnel Management Module. Operational Management Programme. Increasing Opportunities for Supervisors and Managers.
Murray, Jennifer
This self-instructional unit for supervisors and managers in the British hotel and catering industry is based on the view that problems in staff recruitment and retention are directly linked to the level of job satisfaction. The document begins with an introduction and advice on how to use the unit. Five sections cover the following topics: (1) how staff view their work; (2) conditions of the job; (3) staff motivation; (4) job design; and (5) recruitment. Each section contains trainee objectives and pencil and paper activities, with suggested answers, designed to help trainees meet those objectives. (CML)
Descriptors: Adult Education, Business Administration Education, Conflict Resolution, Employee Attitudes, Employer Employee Relationship, Employment Practices, Foreign Countries, Hospitality Occupations, Hotels, Job Development, Job Enrichment, Job Satisfaction, Labor Turnover, Management Development, Motivation, Organizational Climate, Personnel Management, Personnel Policy, Personnel Selection, Quality of Working Life, Staff Utilization, Supervisory Training, Tourism
Hotel and Catering Training Company, International House, High Street, Ealing, London W5 5DB, England.
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Audience: Students
Language: English
Sponsor: N/A
Authoring Institution: Hotel and Catering Training Co., London (England).
Identifiers - Location: United Kingdom (Great Britain)
Grant or Contract Numbers: N/A