This publication aims to help infant/toddler caregivers and directors of infant/toddler programs by outlining the goals and skills needed to work with children during their first three years. The work is divided into two complementary sections, one for directors and one for caregivers. Section I defines the roles of directors of infant and toddler programs and infant care coordinators in terms of program philosophy and goals, professional leadership and staff supervision, daily program implementation, and management decisions. Section II, which focuses on caregivers, describes day-to-day tasks according to the following major goal areas: (1) a safe and healthy learning environment; (2) development of children's competence; (3) establishment of positive child, family, and provider relationships; (4) effective program management; and (5) promotion of professional growth and development. In both sections, the statements of general purpose are defined in terms of more specific core areas of high quality care. (RH)