This reference procedures manual for the Northern Michigan University Library covers: (1) desk service, including handling inquiries, recording statistics, problems, responsibility of assistants, referrals, user assistance with the public access catalog, and reference collections; (2) photocopying; (3) database searching; (4) bibliographic services; (5) library instruction and orientation; (6) databases on CD-ROM; (7) term paper counseling; (8) reference correspondence; (9) reference schedule; (10) evaluation of reference services; (11) checking out reference materials; (12) use of the library classroom; (13) ordering reference books; (14) interlibrary loan; and (15) courtesy cards. Guidelines on library emergency procedures are appended. The accompanying policies manual discusses hours and scope of service, users, reference priorities, library instruction, and the reference collection. (MES)