ERIC Number: ED292527
Record Type: Non-Journal
Publication Date: 1987
Pages: 112
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Student Success: The Common Goal. Integrating Student Services within the Community College.
Lindemann, William H., Jr.; And Others
The Educational Services Process Model described in this guide is made up of six interactive and interdependent elements functionally related to the common goal of student success. After part I traces the evolution of student services in the community college, part II presents 10 assumptions for planning, highlighting the need for staff involvement; clear definitions, policies, and procedures; a "customer service" approach to college clientele; comprehensive staff development; encouragement of model programs; and the integration of technology to improve the delivery of student services. Part III presents a model to help community colleges develop an integrated student services program made up of six components: (1) an institutional information system to keep track of enrollments, inquiries and admissions, community population data, student progress, retention, community and student needs, and institutional effectiveness; (2) a student outreach and contact plan, which emphasizes community relations as well as student recruitment; (3) an inquiry/admit system that ensures potential students of prompt and helpful information through advising, orientation, and assessment services; (4) registration; (5) educational programming; and (6) program evaluation and feedback. Appendixes describe a model student information system and center and offer information on the application of the model at Central Oregon Community College. (UCM)
Descriptors: College Admission, College Programs, Community Colleges, Delivery Systems, Demonstration Programs, Educational Counseling, Management Information Systems, Models, Program Development, Public Relations, School Orientation, School Registration, Self Evaluation (Groups), Student Personnel Services, Student Personnel Workers, Student Recruitment, Two Year Colleges
Publication Type: Information Analyses; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: American Coll. Testing Program, Iowa City, IA. National Center for the Advancement of Educational Practices.
Grant or Contract Numbers: N/A