This report is a part of the Diagnostic Study on Educational Management in Sri Lanka, a project under the United Nations Development Program/UNESCO Regional Technical Cooperation Programme for Increasing Efficiency in Education through Improved Management and Planning. The diagnostic study consisted of five main surveys requiring an analysis of (1) structures and processes, (2) techniques and methods, (3) behavior dynamics, and (4) training needs and priority areas in educational planning and management. The study used primary and secondary data from a variety of sources: principals, teachers, pupils, parents, administrators, and community members. Each chapter of the report describes one of the five surveys, as follows: preliminary considerations for training programs; a survey of job role activities of SLES officers (nonprincipals); a survey of school principals; a role set survey of principals; and a content analysis of complaints. The findings of these surveys (which illuminate many areas in educational planning and management that require remedial action by policymakers, line managers, and management trainers) are summarized in the conclusion. (IW)