These principles are intended for application by employers of large or small organizations who wish to improve the efficiency of clerical workers. They include policies and practices that respond to social and technological changes and implement a systematic approach to training. Seven principles highlight the value of training clerical workers. Discussion follows of three basic policies and practices that may be used to improve clerical training and the effectiveness of clerical workers. They include responding to technological change, taking account of social change, and implementing the systems approach to training. A model is presented in 11 steps: consider organizational objectives and policies, set training objectives and policies, name the position, prepare job descriptions, prepare a job specification, establish performance levels for training, decide who will do the training and train the trainers, recruit the person most suited to the job, plan the training, implement the training program, and assess the effectiveness of the training. Appendixes include sample job specifications, a training checklist for identification of training needs, a sample training program, and a sample training record. (YLB)