This individualized, competency-based unit on managing customer credit and collection, the 17th of 18 modules, is on the third level of the revised Program for Acquiring Competence in Entrepreneurship (PACE). Intended for the advanced secondary and postsecondary levels and for adults wanting training or retraining, this unit, together with the other materials at this level, emphasizes the actual application of a business plan. Five competencies are dealt with in this instructional unit, including (1) analyzing the legal rights and recourse of credit grantors, (2) developing a series of credit collection reminder letters and followup activities, (3) developing various credit and collection policies, (4) preparing a credit promotional plan, and (5) discussing informational resources and systems that apply to credit and collection procedures. Materials provided include objectives, preparation information, an overview, content (with questions in margins that guide the students' reading), activities, assessment forms, and notes and sources. The unit requires using approximately three hours of class time. (YLB)