A study was conducted at North Shore Community College (NSCC) to determine the academic and social problems or needs of returning women students over 35 years of age and to develop a model support system for these students. Questionnaires were administered to 50 randomly selected older women students, 9 counselors, 35 faculty members, and 12 administrators. Students were asked to provide information on their personal characteristics, enrollment influences, relationships with faculty and other students, academic problems and preferences, and need for and evaluation of various college services. Staff members were asked to answer questions based on their encounters with returning women students and to evaluate the same list of services. The study report includes: (1) a series of recommendations concerning recruitment and retention, career and vocational counseling, social support services, alternative options for returning women, and credit for prior learning; (2) proposals for a peer support system, a returning student program, special publications for returning students, a campus information and referral service, guidelines for working with returning women, and an older student handbook; (3) a proposal for a returning women program; (4) a literature review; and (5) survey findings regarding the characteristics of older women students, recruitment and retention, social and academic problems, information and services, and program evaluation. The questionnaires are appended. (DAB)