This manual describes the operation of a shelter facility for victims of domestic violence and is based on the program developed by the Community Crisis Center in Elgin, Illinois. The introduction discusses ways to organize concerned individuals; steps are then given for gathering information and resources, and acquiring real estate, equipment, supplies, and funding. Philosophy and business management are also presented. The shelter program is detailed in terms of policies, procedures, referral services, crisis intervention strategies, housekeeping, volunteers, children, and advocacy services. Suggestions are given for meeting the needs of staff members, clients, children, and adults as well as recommendations for future program improvements. (JAC)