This paper describes the Florida Linkage System (FLS), which was designed to help schools throughout the state improve their problem-solving processes and knowledge utilization. While the system's goals are listed and a model for its linkage strategy is outlined, the major portion of the report discusses three findings about the linkage strategy and implications for the linking agent's role in each: (1) money and information networks are important but not sufficient to effect changes in educational practice; (2) continuously available help from a process agent, i.e., a linker, sustains school-based commitment; (3) training which enhances the professional climate of schools by improving the process skills of teachers and administrators (e.g., communication, leadership, planning, and decision making), as well as their problem identification and solution selection skills, is effective. (Author/JD)