This paper summarizes a project undertaken to examine the interaction between those who work in responsive-service systems, such as fire departments, the police, and the public utilities, and the urban citizens they serve. Briefly outlined are the project's sponsoring organizations, objectives, participating cities (Cincinnati, Kansas City, Miami, Rochester, San Diego, and Stamford), findings, and recommendations. The findings presented deal with the attitudes and expectations of the participants, the degree of commonality in the identification of problems and issues among the various responsive-services, and the significance of the collaborative method employed. Recommendations are directed mainly toward the "human dimension" in responsive-service delivery during urban emergencies and toward certain changes in conducting future projects similar to this one. (Author/EB)