The material presented in this course guide is designed to aid administrators in setting up and administering the emergency medical technician (EMT) dispatcher course. Descriptions of the overall objectives and scope of the course are presented, including behavioral objectives for eleven units of instruction covering the following emergency medical services (EMS) system functions: receive and process calls for EMS assistance, dispatch and coordinate EMS resources, relay medical information, and coordinate with public safety services. Suggestions for planning the course and organizing course content are provided and include descriptions of instructor qualifications, student qualifications, class size considerations, training resources, and scheduling considerations. A section is also devoted to localizing or customizing the training materials. A final section provides guidelines for monitoring/evaluating the course. (BL)