The Ward Grievance Procedure (WGP) is an Exemplary Project which was developed in California Youth Authority institutions in response to the need of forming administrative procedures for settling inmate grievances. Comprehensive information is provided to aid correctional planners and administrators in their efforts to improve or develop methods of resolving inmate problems. Topics covered include project development, WGP organization and operations, types of grievances, support systems, replication issues, results and costs and program evaluation. Further specific information, such as definitions of grievance principles, guidelines for Grievance Committee Hearings, a general training guide and grievance forms, is provided in the appendices. (YRJ)