This first volume of a two-volume final report contains description and findings of a 3-year research and demonstration project in which a small human resource diagnostic and consulting service was established at a State land-grant institution (Utah State University) to provide a broadly based technical assistance program directed toward improving personnel systems, training approaches, and other manpower management practices of private firms and public agencies within the State and region. Chapter 1 is an overview and executive summary of the program designed to help employers and their workers improve organizational productivity, the utilization of human resources, and the quality of working life. Chapter 2 contains a brief project history, a summary statement of objectives originally set out for the project, and a description of project activities. The project findings are presented in chapters 3 and 4. Information obtained about several other employer service programs are presented in chapter 5 along with a brief summary of the related findings from the upgrading demonstration projects. Drawing upon the findings and conclusions contained the preceding three chapters, chapter 6 outlines a proposed model for delivering manpower advisory services to the employed workforce, explains how the proposed model might fit in as a component of national manpower policy, and makes suggestions for future directions. (Volume II, bound separately, contains the technical appendixes to which reference is made in volume I.) (Author/JT)