This is the final report on the first phase of a two phase comprehensive study of the delivery of Department of Health, Education and Welfare (DHEW) services to ethnic minorities. Phase one of the study was concerned with the extent to which services were delivered to Asian Americans, American Indians, and Spanish speaking people. The study sample included six states: Arizona, California, Colorado, Illinois, New York, and Oklahoma. This report presents a summary of an eight volume report. It presents profiles on Mexican Americans, Puerto Ricans, Asian Americans (Chinese, Japanese, Pilipinos, Koreans, and Samoans) and American Indians, living on and off reservations. These profiles emphasize three points: That all of the ethnic minority groups have serious needs and problems with their health, education and welfare; that because each ethnic group is unique, services must be delivered to each group in an individualized and culturally sensitive manner; that each of the communities studied had serious complaints about the availability and method of delivery of services, as well as about the lack of cultural sensitivity and ethnic minority staff in Department of Health, Education and Welfare (DHEW)-funded programs at the local level. Summaries of in-depth studies of nine DHEW programs are presented. These programs are: Hill-Burton program, Medicare, maternal and child health services, community health centers, vocational education, bilingual education, educationally deprived children Title I, ESEA, Rehabilitation Services Administration, Head Start. (Author)