The course outline provides lesson plans, suggested visual aids, and references to source materials for a one- to five-day course originally developed by the New York City--Rand Institute for use with city agencies. The course was designed to improve the deployment of these agencies' emergency service units, and was presented to agency and city officials and to local analysts. In its present form the course can be used for fire service administrators and planning officers, police patrol administrators and planning officers, ambulance agency personnel, city officials, operations research analysts, and mixtures of these groups. It is suggested that the instructor's manual may be used for self study, since it contains all necessary references, but the student manual should only be used in a class setting, since the reference section in each lesson is left blank so that the student may keep a permanent record of his own notes. Each lesson outline is oriented specifically for a fire service, police service, or general audience, and contains a series of activities together with references and other suggestions which will enable lecturers to prepare a course, appropriate to the audience, from the lecture notes. (Author/SA)