In developing a project to increase the effectiveness of service delivery systems to ethnic minority groups, the cultural orientation and needs of the minority community must be addressed. Cultural and historical barriers to service delivery exist in the Japanese American community which result in under-utilization of services. To meet this problem, the project addressed itself to two barriers: (1) the incongruencies of service delivery systems and (2) the marginal status of handicapped consumers. Also explored were; (1) the viability of the formation and utilization of ethnic self-help models as a methodology for servicing ethnic minority communities and (2) whether the intermediate use of an ethnically homogeneous group in service delivery would heighten consumer receptivity and enhance consumer identification. The project demonstrated that an institution would be created to serve several purposes in assisting the ethnic handicapped towards self-reliance and facilitating a more effective delivery of services from public service agencies. A detailed research utilization strategy and a 12-item selected bibliography are included in the report. Appended are reports, a seminar agenda, testimony transcript, and examples of articles related to the project. (Author/MS)