This report builds a case for survey feedback as a useful method of assisting schools to respond actively, rather than passively, to uncertainty and complexity in the school environment. The main argument is that passive responses, such as defensiveness and buffering, reduce educational effectiveness. Planning, an active response, creates conflicts and places demands on time, money, and other school resources. But, in the long run, planning may be a more permanent and effective strategy. The assumption is that educational problems and their solutions are largely organizational. To develop an active response, schools need a systematic information-gathering process, problem-solving capabilities, implementation plans, new organizational designs, and training activities to help people assume new roles. The field of organizational development has been a source of assistance in training. Survey feedback, an organizational development technique, can provide assistance in the other areas, particularly the diagnostic part of problem-solving. This report describes a survey-feedback approach that combines survey instrument with organization theory and involves school people in defining problems, proposing solutions, and evaluating the impact of the change strategies. (Author)