The Information and Referral Manual (IRMA) project is an ongoing comprehensive urban services information system that produces and maintains directories of city agency services and functions for New York City. Contained in this document are the appendices to the final report for the project. It includes: 1) the administrative order that initiated the project, 2) findings of a survey of similar systems in other localities, 3) a description of the potential uses of IRMA, 4) results of the testing and evaluation of early IRMA directories in the field, 5) results of the pilot testing of agency and service organization information collection procedures, 6) examples of the initial and final directories produced by IRMA, 7) descriptions of the computer hardware and software support systems for IRMA, 8) data element definitions and report samples for the IRMA data bases, and 9) a bibliography. (DGC)