This report is comprised of a series of articles that discuss two areas of dispute settlement -- negotiation impasses and representation and unit determination problems. Arvid Anderson concentrates on the growing utilization of compulsory binding arbitration and reviews its present use. Harold Davey discusses the principles of effective conflict resolution and emphasizes the use of mediation and fact finding in contract negotiation dispute settlement. Thomas Gilroy points up the need for finality in dispute settlement where the strike is not allowed and offers as a possible alternative "final selection" or "either/or" arbitration. Morris Slavney addresses himself to the problems of representation and the establishment of bargaining units, drawing upon his experience with these issues. (Author)