This basic handbook for personnel development through training and continuing education within health care institutions describes the techniques involved in developing programs, from needs determination to evaluation. It covers how to make a skill inventory and a survey of learning needs; how to state learning objectives; how to design a specific supervisory development program in a respresentative hospital situation; how to prepare the instructor's guide (with a detailed plan for program session); how to use teaching tools, such as puzzles, rating scales, and games; how to use the case study, role play, and in-basket exercise; and how to produce and use various types of audiovisual media. There is discussion of both entrance and exit interviews and handling disciplinary situations. A special section is included on the training of nurses' aides and the work of food service personnel, ward clerks, and housekeepers is analyzed. Numerous illustrations, checklists, exercises, and case studies are included; each chapter has a list of readings; and there is a bibliography and an index. (EB)