The world of computer-assisted instruction (CAI) involves a set o complex multi-role human/computer interactions. One important aspect of this interaction concerns the analysis of response data for scientific or instructional purposes. This paper describes the human/computer operational interactions that the personnel at the Florida State University CAI center have found necessary to analyze CAI data efficiently. The role of critical personnel and processes that allow for implementation of a data analysis request are specified in deail. The paper also attempts to characterize the way in which a data analysis request moves from an initial verbal input request to system personnel, through machine processing, and finally to some form of output to the user. (Author)