Assessing customers' satisfaction with service quality has been a common practice that allows leaders and managers to improve service delivery to the customers in business studies. In education, the measurement of student satisfaction has received popularity and so does the satisfaction of teaching staff. Studies examining student teachers' and…

This study explored 18 student affairs professionals of color (SAPOCs) and their experiences with microaggressions, hate crimes, and ethnoviolence on college campuses. This study used the theoretical lens of occupational wellness and critical race theory to explore participants' experiences regarding race and wellness. The findings of the study…

In this article, we explore how three campuses implemented professional learning communities (PLCs) in order to create institutional change in support of culture change (toward ecological validation) to support at-promise student success. The study explores the process of learning within the PLCs, examines facilitators of learning ecological…

The article reveals the content of "electronic information and educational environment" as a pedagogical category. Various approaches to the definition of this concept are shown. The article presents the main objectives of the research, which are as follows: to identify the essential characteristics of the electronic information and…

Organizational change is a complex and critical issue in higher education today. Changes experienced across institutional systems have both short-term and long-term impact, making this phenomenon ripe for educational leadership research. Many universities and colleges have applied Kotter's (1995) eight-step change model prescriptively to implement…

This study examines campus graffiti within a designated space at a large, public university over a 30-day period. Using photographic data, we used content analysis to track graffiti themes and duration, finding artifacts ranging from prosocial to hostile to abstract. While topics such as race, gender, and politics comprised a small proportion of…

The authors in this article share how the Asia Pacific Student Services Association was the impetus in the birth of student affairs and services and talent and development in the region. In Hong Kong, the Philippines, and most recently, in Macao, associations are creating communities of practices to assist in the work of the ever-changing…

Much of Black student life, understandably, is seen through a lens of resistance. Black people, given their societal position, are resistant in context. Yet, one cannot use resistance, by itself, to understand the expansive, dynamic nature of Black student life -- even in otherwise constricting contexts. In this paper, I wrestle with the central…

Black engineering transfer students face unique challenges while navigating the transfer process from a community college to a 4-year institution. The purpose of this paper is to better understand the experiences of these students and the ways in which they adjust to the 4-year school. We identify specific challenges noted by Black engineering…

This study sought to determine whether students' perceptions of health, security, and environmental risks influence student enrolment at private universities in rural areas of Nigeria, as well as whether security risks mediate the correlations between the variables in the study. The research utilised multistage sampling approaches to ascertain and…

This study aims to explore professors' job satisfaction and the factors that influence their satisfaction. Professors whose main duties were instruction, research, service, and advising (i.e., four types of responsibilities) were invited to participate in the study; the participants of the study (n = 117) completed a questionnaire survey, and…

This article examines the visual environment on the campuses of two Historically Black Colleges or Universities and two Predominantly White Institutions. I use photos and observations to identify common physical campus variables that may give some insight into the Historically Black Colleges or Universities' campus culture and the unique traits…

One purpose of higher education is to prepare students to participate in a democratic society. This mission is particularly relevant today as the institutions of democracy and the ideas that underpin them are in recession. Despite this, evidence shows that higher education is not achieving its stated goal of fostering civic engagement. The…

The purpose of this study was to examine the impact of the COVID-19 pandemic on sense of belonging. The research questions were as follows: (1) What role do friendships have on students' sense of belonging? and (2) How has students' sense of belonging changed since COVID related restrictions have been lifted? A pilot study was conducted in Fall…

This research study proposes to examine the cultural intelligence of international student support staff, which in turn serves as an indicator for international student engagement and the acculturation outcomes of international students on university campuses in the state of Louisiana. In this study, the major theoretical construct, student…