Analyzes the linkage between education and black bureaucratic employment. Findings indicate that black bureaucratic employment is dependent on complex sociopolitical factors, of which black educational attainment is a byproduct. (Author/DB)

Reports on the state of strategic planning for education and training in service industries, manufacturing, retailing, and entertainment organizations. A questionnaire surveyed 200 training managers in organizations of over 5,000 employees headquartered primarily in the Pacific Northwest and revealed that strategic planning is becoming a priority.…

Occupational unionism as practiced by waitresses in the Hotel and Restaurant Employees International Union was characterized by emphasis on occupational identity, control over labor supply, portable rights and benefits, and peer determination of standards and discipline. Aspects of this form of unionism may hold promise for revitalizing the labor…

Although the incidence of contingent work--jobs that are structured to be short term or temporary--declined between 1995 and 1997, it continues to be more common among women, youth, students, part-time workers, and in the construction and services industries. Contingent workers are also found in both high- and low-skilled occupations. (Author/JOW)

This paper explores the results of applying a diagnostic questionnaire for measuring the dimensions of a learning organization in a resource squeezed service organization. The questionnaire was conducted as the first stage of an ethnographic study of workplace learning in an aged care organization. It was distributed to the 600 employees in nine…

This publication is designed to provide the business community with information on growing markets for many business and consumer services. Divided into two parts, the document overview in part I identifies two service area problems: lagging productivity gains and rapidly rising prices of services. The overview states, however, that service sector…

Purpose: The purpose of this paper is to describe how Engestrom's "third generation" activity theory, with its emphasis on developing conceptual tools to understand dialogues, multiple perspectives and networks of interacting activity systems, has informed research into professional learning in multiagency service settings in England.…

Transferring public services and public assets to private ownership is not an entirely new idea. Governments at all levels in the United States have for years contracted out many services. However, under the recently coined label "privatization," such policies now come recommended as a more comprehensive approach to the problems of…

This instructional module on physiological aspects of aging is one in a block of 10 modules designed to provide the human services worker who works with older adults with basic information regarding the aging process. An introduction provides an overview of the module content. A listing of general objectives follows. Nine sections present…

This instructional module on death and bereavement is one in a block of 10 modules designed to provide the human services worker who works with older adults with basic information regarding the aging process. An introduction provides an overview of the module content. A listing of general objectives follows. Four sections present informative…

This instructional module on confusion and the older adult is one in a block of 10 modules designed to provide the human services worker who works with older adults with basic information regarding the aging process. An introduction provides an overview of the module content. A listing of general objectives follows. Three sections present…

Many studies have pointed out the increasing intellectual sophistication and skill levels government work will require and the resulting need for bright, capable employees to enter the federal service. In this environment, the federal government must ensure that it is in a competitive position to get its fair share of talented graduates.…

This fact sheet reports findings of an investigation of the reported difficulties experienced by federal agencies in retaining career members of the Senior Executive Service (SES). These responses to a mailed questionnaire are highlighted: (1) the most important reasons for leaving are agency-specific (dissatisfaction with top management,…

The Vermont Employment Service has developed a Federally funded program of subsidized public service jobs leading to regular non-subsidized employment, frequently by absorption into employers' regular work forces. (BP)