Explores electronic journal usage statistics and develops three metrics and three benchmarks based on those metrics. Topics include earlier work that assessed the value of print journals and was modified for the electronic format; the evaluation of potential purchases; and implications for standards development, including the need for content…

Broome Community College demonstrates how user satisfaction surveys contribute quality and accountability assessment data to their learning resources program review process and ultimately, to educational effectiveness. Appended in this article are the Library/Learning Resource Center Faculty and Staff Survey and the Student Use Survey. (VWC)

This article reports on a study we conducted with first-year students in the Faculty of Arts at the University of Melbourne in 2003. Building upon our 2002 research ("Library Review," 2003, vol 52, no 5 pp209-217), we investigated the prior library instruction, information preferences and skills of students enrolled in first-year…

One hundred fourteen academic libraries in the United States and Canada are surveyed for the organization of electronic resources within their home page and their cataloguing practice. The majority provide access to databases, electronic resources, subject guides, ready reference, and their own catalogue both on their home page and within their…

In Summer 2001, librarians and Sociology faculty members at the North Harris College embarked on a collaborative project designed to improve the information literacy skills of Principles of Sociology students. Other goals were the improvement of student grades on a particular Sociology assignment and overall improvement of the students' library…

LibQUAL+[TM] data to date have not been subjected to the modern measurement theory called polytomous item response theory (IRT). The data interpreted here were collected from 42,090 participants who completed the "American English" version of the 22 core LibQUAL+[TM] items, and 12,552 participants from Australia and Europe who…

During 2003, Monash University Library conducted a comprehensive quality review as part of the university's program of reviews. A quality management group was established in September 2002 to drive the process. All staff were given the opportunity to contribute input to the initial self-review. Methods of collecting data, collating responses and…

Introduction: This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than others, and the level of user satisfaction with the referrals in the collaborative chat reference…

A study investigated access to books for children in schools that described their literacy curriculum as "literature-based." Six schools that served economically disadvantaged children exhibited a wide variation in the number of books available in both school libraries and classrooms. Two of the schools depict the influences on children's access…

This paper reports on a study conducted to determine if staffing changes were necessary at the information desk at the main branch of the Cleveland Heights-University Heights Public Library (Ohio). Questions addressed included: (1) What times are busiest in the library? (2) Should there be changes in staffing the reference desk that could lead to…

Library effectiveness--in particular, user satisfaction--is difficult to measure because it is a vague, subjective concept that is different for every person who enters the library. Library assessment traditionally has been measured by: (1) how well it has been meeting its stated goals and objectives; (2) the library processes, which include…

This document is the final report of the NCLIS (National Commission on Libraries and Information Science) study on public libraries and the Internet. The purpose of this study was to determine the nature, extent, and form of public library involvement with the Internet. Data were obtained from a survey of a national sample of public libraries…

A survey of 33 academic libraries in Louisiana was conducted in the spring of 1983 to determine the techniques used during the 1981/82 academic year to impart bibliographic or library instruction to students and faculty. A total of 27 responses were received. It was found that all but five of the respondents had a library instruction program; the…

This report on the Automated Library Information Control System (ALIS) of the National Technological Library of Denmark focuses on the circulation control functions of the integrated, distributed processing system, which also functions as an online catalog for a bibliographic database of approximately 120,000 records with library location codes.…

This paper examines the use of the Dewey Decimal Classification (DDC) system at the U. S. Conn Library at Wayne State College (WSC) in Nebraska. Several developments in the last 20 years which have eliminated the trend toward reclassification of academic library collections from DDC to the Library of Congress (LC) classification scheme are…