Strong demand for services of all types will cause these jobs to expand at nearly double the rate of a decade ago. (Editor)

The third and final article in a series discusses the civil service, the industrial training boards, and training as an agent of organizational change. (MF)

The service-producing sector continues to lead projected employment growth. The 10 industries with the largest projected job growth are all service producers and account for 60% of the net increase in nonfarm wage and salary employment. (Author)

The services and retailing trade industry divisions will account for nearly three-fourths of all new jobs from 1998-2008, a continuation of the 1988-1998 pattern of employment growth. (Author)

A look at how the Southern California Gas Company converted a part of its customer service representative training program from a programed instruction text approach to an approach more closely simulating the work environment. (Author/HB)

Discusses theories that socialization or "the system" cause women's problems in management, contending that both contribute. Analyzes women manager's problems in using and misusing power and coping with stress. Discusses public/private sector differences. Suggests that networking and constructive self-analysis can alleviate some problems. (AYC)

Describes the retail sales, hospitality, and tourism occupations and what they involve and how to get into them. Includes salary information. (JOW)

Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)

Social Security Administration determines existence and prevalence of 125 sedentary, unskilled occupations in making decisions about disability awards. Surveyed manufacturing and service industries in Chicago to determine extent to which sedentary and light, unskilled jobs and those with sit-stand options actually exist. Found that more light than…

Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

Employers place less emphasis on experience and much more on adaptability. They want people who can learn. However, at the lowest stratum of the service sector, jobs are being dumbed down so that a worker has only to obey commands of smart machines ("Touch french fry icon now"). (Author/JOW)

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

The graduate of the Steamfitter-Pipefitter apprenticeship program is a certified journeyperson who will be able to: (1) install and maintain high pressure and low-pressure steam and hot liquid systems, including various process and industrial systems; (2) fabricate, join and install any pipe system used for various purposes in buildings, using any…