"Research Library Issues" ("RLI") is a bimonthly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) Strategies for Opening Up Content: Laying the Groundwork for an Open…

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

Using the results for participating Association of Research Libraries from the 2006 LibQUAL+[R] library service quality survey, we examine the service priorities of library staff (for example, whether desired scores for each survey item are above or below average) and the extent to which they are aligned with the priorities of undergraduates,…

To mark its founding in 1558 by Albrecht V., Duke of Bavaria, the Bavarian State Library (BSB) has issued a splendid catalogue (358 pages) with many sumptuous full-page coloured plates, taken from 113 works which were in the Library during its formative period 1558-1599). These works include manuscripts, church and secular music and early printed…

Compared with oral history in most Western countries, oral history theory and practice in Mainland China lag behind in both study and practice. This paper outlines the experience of oral history work in the Shantou university library, and the types and features of the oral history collected by the library. It examines problems in the development…

In 2012, Keith Curry Lance and his associates completed a second school library impact study in Pennsylvania. The research conducted in Pennsylvania was the result of an Institute of Museums and Library Services (IMLS) National Leadership grant that examined students' reading and writing scores with sub-groups of students (Hispanic, Black,…

This article introduces psychologist Carol S. Dweck's entity and incremental theories of intelligence and explores the prevalence of these theories in academic librarians who participate in reference and instruction activities. Based on existing research, it is possible that implicit theories of intelligence could affect the ways in which…

In the information-rich, rapidly changing 21st-century, educators are faced with unprecedented challenges. While new technologies have brought the people of the planet closer together, they have also brought them into contact with an overwhelming array of information sources. The Library of Congress is positioned to help educators respond to these…

The Association of Research Libraries' diversity initiatives, under the leadership of Duane Webster and member libraries, have had a visible and long-lasting influence on the makeup of academic librarianship. ARL's accomplishments and progress in advancing diversity comprise important milestones for librarianship and did not come without…

Association management in today's "association 3.0" environment presents some new challenges and new perspectives on old ones. This paper summarizes 10 such challenges including collaboration, diversity, innovation, transparency, financial stability, member benefits, knowledge-based decision-making, a demand-driven association model, pro-activity…

The publishers' hall at the recent Association of College and Research Libraries conference, held in Seattle in mid-March, was a study in give-and-take: how much publishers such as Elsevier and Oxford University Press will give in this lousy economy, and how much budget-strapped librarians can take. Libraries are some of the biggest customers for…

In what some are calling a peaceful revolution, researchers have mounted a takeover of high-energy-physics publishing. One signature at a time, national research agencies and university libraries have pledged to support a radical new system that would replace expensive subscriptions to leading journals with membership in a nonprofit group. The new…

The response to the countless forms of information delivery and creation has been the catalyst for the development of the new literacies that are being researched and implemented into teaching by educators around the world. This article will examine information literacy courses being taught at colleges and universities and how the courses…

Graduate students across disciplines feel pressure to publish their scholarship, but they are often unsure how to go about it, partly due to a lack of explicit training in this area. This article discusses the collaborative development of a semester-long Publishing Academy, designed to promote knowledge of scholarly publishing and increase the…

Research libraries will continue to be affected by rapid and transformative changes in information technology and the networked environment for the foreseeable future. The pace and direction of these changes will profoundly challenge libraries and their staffs to respond effectively. This paper presents the results of a survey that was designed to…