Purpose: The purpose of this study is to determine which categories and indicators of quality are best suited to evaluating associate degree culinary arts programs (ADCAP). Design/methodology/approach: The researchers surveyed a national sample of culinary educators and industry chefs in the USA. The instrument asked the participants to rate the…

This article examines the influence of trust problems on the use of domestic outsourcing by couples from a gender perspective. The authors argue that trust problems matter in outsourcing decisions, because an outsider enters the privacy of the household and takes over tasks of special value. Analyses of data from a survey among 740 Dutch couples…

The present study compared two variations of stimulus preference assessments: a survey in which direct service employees ranked their preferences for a variety of items, and a multiple stimulus preference assessment without replacement (MSWO), in which textual stimuli were used to represent the actual items. Results obtained for four participants…

The current study investigated the effects of task-clarification, and manager verbal and graphic feedback on employee busing times at a pizza restaurant. Using an ABC design, task-clarification was provided in a memo, which described the process, priority, and goal time of busing. The busing time decreased slightly, from an average of 315 seconds…

Purpose: The purpose of this paper is to provide a reflection on the growth in qualifications available through work, over the 50 years of Education + Training. Design/methodology/approach: The approach adopted is that of providing a viewpoint, reflecting back on the availability of qualifications today compared with the 1950s. Findings: The…

The purpose of this study is to expand the literature on mortuary science accreditation site visit teams. This study used a mixed methodology design to examine: (1) who serves on the American Board of Funeral Service Education accreditation external site visit teams; (2) reasons for involvement in accreditation; (3) perceptions of important site…

The nation's recuperation from the Great Recession remains sluggish, with high unemployment and a weak housing market continuing to squelch hopes that a full economic recovery will soon be at hand. The intensity and nature of the recession's lingering effects vary considerably across the country, however. Some metro areas, like Austin and…

This article compares data from service encounters conducted in person and over the telephone in New York City and the San Francisco Bay Area. During the in-person phase, the author and 8 fieldworkers entered businesses and initiated conversations with Latino service providers in Spanish, noting the language of response. The rate of non-reciprocal…

The primary focus of this research is the impact of wages on the decision not to continue with an apprenticeship or traineeship. The approach taken is to model three wages relevant to apprentices and trainees: the wage during training; the expected wage in alternative employment; and, the expected wage on completion. The results of these models…

An abundance of academic research has focused on identifying, explicating, operationalizing, and analyzing variables used to understand the dynamics of customer service. Despite this scholarly attention, applied researchers and the popular press have long reported consumers' dissatisfaction with the service received during their customer…

Background: Physiotherapists for adults with intellectual disabilities often work in day centres, relying on care staff to support programmes. This study investigates factors affecting physiotherapy delivery in 4 day centres in one London borough. Materials and Method: Semi-structured interviews were carried out with day centre care staff,…

This qualitative study looks at the leadership perceptions and practices of career professionals in the public sector across three countries of sub-Saharan Africa (Ethiopia, Ghana and Madagascar). All participants were alumni of the Humphrey Fellowship program, a year-long mid-career fellowship in the United States for professional development and…

This publication presents experimental estimates of completion and attrition rates for the latest commencing apprentice and trainee cohorts. Such up-to-date estimates are possible by applying a "life tables" methodology to simple cross tabulations of commencements, completions and cancellations/withdrawals. The resultant cross-sectional…

Purpose--There can be little doubt about the importance and relevance of quality for any service industry. One of the most influential contributors to service quality developments was W. Edwards Deming (1900-1993). An important component of Demings philosophy is reflected in his 14-principles for transforming a service as they indicate what…

The school-to-work (STW) transition occurs when young adults leave education and enter the full-time workforce. Most high school students in the United States will not graduate from a 4-year college and instead transition into the world of work, many filling positions in sales and service. Supporters of the STW movement advocate for educational…