On the basis of a think-aloud protocol from an experienced public-service translator, this article uses some of the tools of critical-discourse analysis and translation-quality assessment to present a case study of one such public-service translator and to discuss wider implications for others in the profession. (Author/VWL)

Naturalistic observations and interviews with service workers found on-the-job reading was based on knowledge of codes and rules of practice and required problem-solving and metacognitive strategies. Workplace competencies should be considered within their social and cultural context. (SK)

Because average wages are higher in manufacturing than in services, some observers view employment shifts to services as shifts from "good" to "bad" jobs. However, a deeper assessment reveals that within each industry, especially in services, a range of job quality exists. (Author)

Discussion of trends in student support in higher education focuses on support services in distance education. Topics include manufacturing organizations versus service organizations; types of student services to offer; learning from service management; application of new technology; social innovation; Bates' ACTIONS model applied to student…

Data from 238 Canadian employees in human services, service/sales, management, clerical, and physical labor occupations indicated that hose performing "people work" did not have significantly higher emotional exhaustion. There were differences between job-focused emotional work (work demanding emotional expression) and employee-focused…

This teacher's manual is designed to serve as a practical planning and instructional tool to assist teachers in implementing each of the three components of the Integrated Occupational Program in Practical Arts, Grades 8 and 9, in Alberta (business education, personal and public services, and technical occupations). Information on using the manual…

These experimental curriculum materials for one of five clusters developed for the occupational orientation program in Illinois include a series of learning activity packages (LAPs) designed to acquaint the student with the wide range of occupational choices available in the personal and public service occupations field. The 29 LAPS, each focusing…

A study of women migrant domestic workers in the USA and their reasons for participating and persisting in community-based literacy and ESOL programmes is presented. Case studies and themes were developed about the women's experiences of work life and how it connected to their programme participation. The findings revealed that the women had…

Applications of academic values in productive service activities are exemplified by public service internships in Georgia and policy research in Texas. Described are Jimmy Carter's Georgia Intern Program and the Lyndon B. Johnson School of Public Affairs. (Editor/LBH)

The Procedural Guides for Administrators of Public Service Employment Projects consists of the guidelines developed through actual operations of the Vermont Experimental and Demonstration Manpower Pilot Project during its 3-year experience. The scope of the procedural guides encompasses both the Special Work Project for the unemployed and the…

The report of the New Mexico Smaller Communities Team under the Employment Security Commission provides manpower information on Rio Arriba County's resources. Included in this report are pertinent data on the labor force and population. Also included are the history of the county; resources; local government, schools and community services;…

This guide, prepared by the Canadian office of Manpower and Immigration, informs secondary students of many alternative employment possibilities, and educates the students as to qualifications required. Interviews with workers in various fields of the personal services careers detail what students can expect and what is expected of them for each…

California State University, Northridge, juniors, seniors, and alumni with certain academic majors were surveyed to assess demand for and interest in the establishment of an MPA program at CSUN. Women expressed interest in a government career and in education for public service with about the same frequency as men. (JEL)

This symposium includes the title article by Daniel Nelson and "Unions Need to Confront the Results of New Technology" (Dennis Chamot); "Technological Change and Unionization in the Service Sector" (Cynthia B. Costello); and "Globalization and the Worldwide Division of Labor" (Harley Shaiken). (SK)

Drawing on Kaufman's distinction between development in the community and development of the community, this paper discusses the constraints on local economic development associated with increased concentration of capital. The likelihood of successfully employing "import substitution" and other localization strategies without confronting issues of…