This policy brief examines the fundamental principles that undergird the current Total Quality Management (TQM) movement, describes application examples and discusses application problems particular to higher education. An opening section reviews the basic premises of TQM and differentiates between two perspectives on the approach: the first see…

Based on the work of the National Alliance of Community and Technical Colleges and the Center on Education and Training for Employment, this document addresses the subject of Total Quality Management (TQM) in the community and technical college by examining the concept, application, and implementation of TQM and the lessons learned. First, "The…

The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…

Responding to the call for higher education to adopt a new paradigm in managing its administrative processes, an Institutional Research Office at Delaware County Community College (DCCC) in Pennsylvania made a two-year effort to use a Total Quality approach in its management. Total Quality Management is a Japanese movement based on the teachings…

This book presents a theory of judicious leadership for residence hall management that advocates the creation of an ethical and educational perspective based on the U.S. Bill of Rights. It argues that by recognizing college students' citizenship rights, providing them an opportunity to experience individual liberties, and helping them to…

This issue of Forum, a journal designed to permit California community college faculty to share ideas, contains six articles focusing on issues related to the enactment of Assembly Bill 1725 (AB 1725). The first article, "Your Father's Oldsmobile: The Uses of Tradition in Core Programs," by John McFarland, analyzes the development of…

A century or more of reform in urban services, including schooling, has seen a competition over four core values: quality, equity, efficiency, and choice. These four are not always mutually compatible. Quality opposes equity and choice but is reinforced by efficiency, which is supported by equity. The choice value is incompatible with all the…

This book discusses the application of the Deming Management Method to higher education in order to improve the management practices and operations of American colleges and universities. The contributing articles are as follows: (1) "The Parable of the Red Beads" (Joseph A. Burke); (2) Constancy of Purpose for the Improvement of Product…

Traditionally, educational administration is a technology of administrative control that systematically ignores both educational issues and those social and cultural issues that lie at the heart of people's commitment to, or alienation from, educational institutions. These social and cultural inequalities are investigated in a series of essays on…

This book, consisting of articles by separate authors, traces the historical and ideological development of textbooks in educational administration through five separate phases. "From Idea to Ideology: School Administration Texts 1820-1914" by Robert Mason analyzes 19th Century perspectives on school administration based on texts from that time,…

The introduction of microtechnology into the educational system will generate changing demands in the environment that will affect concepts of learning and transmission and the definition of nonformal education. Challenges for educational managers in the coming decade will include (1) recognizing that the benefits of the instructional applications…

In the past, many communication consultants have been "speech coaches," who helped clients to organize messages, construct arguments, and deliver speeches. Today, however, the role of communication specialists as management consultants has broadened in scope. To accommodate the demands of this enlarged role, communication consultants…

In 10 chapters, this book gives administrators and teachers a better understanding of how schools operate for the purpose of providing them with conceptual tools to improve performance. Chapter 1 relates what schools do and ought to do. Chapter 2 discusses the influence, power, authority, and role of the school principal. Chapter 3 analyzes…

Aspects of administrative theory pertinent to school health programs are described in this textbook. New roles, not only for the administrator but also for other school personnel, are discussed. The book also presents how teams are being utilized, sometimes of public health and school health personnel working together. A strong appeal is made to…

This guide presents the recommendations of a task force from Southern state and local mental health agencies, which was convened to design minimum standards for use in the development of prevention/promotion programs. Prevention/Promotion-Oriented Services are defined according to the areas of prevention, promotion, and protection services.…