ERIC Number: EJ1417333
Record Type: Journal
Publication Date: 2024
Pages: 21
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0010-0870
EISSN: EISSN-2150-6701
Sexual Harassment on Chat Reference: Prevalence, Impact, and the Role of Organizations
Samantha Kannegiser; Julie Hunter
College & Research Libraries, v85 n2 p267-287 2024
Over 100 chat providers in academic libraries were surveyed in a premier study measuring experiences of sexual harassment among library workers providing online chat reference. The anonymous survey measured the prevalence and frequency of 11 sexual harassment behaviors across three sexual harassment dimensions: gender harassment, unwanted sexual attention, and sexual coercion. The study also examined chat providers' responses to harassment, the impact of harassment, and the role their organizations played in how they responded. Of our 119 respondents, 61.3% experienced at least one sexual harassment behavior on chat reference within the last 5 years. Responses to harassment were influenced by the existence of organizational policies on how to handle harassment and whether organizations were having open discussions about harassment on chat.
Descriptors: Sexual Harassment, Library Personnel, Computer Mediated Communication, Responses, College Role, Academic Libraries, Experience, Incidence
Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail: acrl@ala.org; Web site: http://crl.acrl.org
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A