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Direct linkKibbee, Jo – Journal of Academic Librarianship, 2006
The author investigates issues faced by academic research libraries in providing virtual reference services to unaffiliated users. These libraries generally welcome visitors who use on-site collections and reference services, but are these altruistic policies feasible in a virtual environment? This paper reviews the use of virtual reference…
Descriptors: Librarians, Electronic Libraries, Research Libraries, Reference Services
A Survey of the Usability of Digital Reference Services on Academic Health Science Library Web Sites
Dee, Cheryl; Allen, Maryellen – Journal of Academic Librarianship, 2006
Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that…
Descriptors: Web Sites, Electronic Libraries, Reference Services, Medical Libraries
Peer reviewedHobbs, Cecil – International Library Review, 1975
Describes the qualifications and duties of area specialists with particular reference to the Library of Congress. (Author/PF)
Descriptors: Area Studies, Librarians, Library Acquisition, Library Services
Vavrek, Bernard – American Libraries, 1975
Points out the innovative nature of the American Library Association "Guidelines for Information Services." (PF)
Descriptors: Guidelines, Information Services, Library Education, Library Services
Peer reviewedShaw, Renata V. – Special Libraries, 1974
A brief description of reference, bibliography, preservation, administration, and staffing for a picture collection. (PF)
Descriptors: Bibliographies, Librarians, Library Services, Photographs
Peer reviewedShores, Louis – RQ, 1974
History and review of basic reference service. (LS)
Descriptors: History, Information Science, Library Services, Reference Materials
Gwinn, Nancy E. – Library Journal, 1975
A telephone reference service operated by the Library of Congress provides immediate service to congressmen with the help of automated information files. (PF)
Descriptors: Databases, Information Retrieval, Library Automation, Library Services
Pfoutz, Daniel R. – Libr J, 1969
Descriptors: Industry, Information Dissemination, Library Services, Reference Services
Download full textNelson Associates, Inc., Washington, DC. – 1965
DATA OBTAINED FROM VISITS TO ALL TYPES OF LIBRARIES, INTERVIEWS WITH ABOUT 80 PEOPLE, AND STATISTICAL DATA FURNISHED BY THE COLORADO STATE LIBRARY FROM THE BASIS FOR THIS SURVEY OF LIBRARY RESOURCES IN COLORADO. LIBRARY SERVICES ARE FOUND TO BE INADEQUATE AND IT IS RECOMMENDED THAT THE STATE LIBRARY ASSUME LEADERSHIP FOR STATE PROGRAMS, THAT THE…
Descriptors: Libraries, Library Cooperation, Library Services, Library Surveys
Peer reviewedLukenbill, W. Bernard – RQ, 1976
Explains how transactional analysis could be used for understanding the problems of an academic library reference department. (PF)
Descriptors: College Libraries, Games, Library Administration, Library Services
Peer reviewedRQ, 1976
Prepared by the Standards Committee, Reference and Adult Services Division, American Library Association. (PF)
Descriptors: Guidelines, Information Services, Library Services, Library Standards
Before the Looking-Glass: A Method to Obtain Self-Evaluation of Roles In a Library Reference Service
Peer reviewedReeves, Edward B.; And Others – RQ, 1977
Procedures for developing quantitative measures of reference service are described. Through individual interviews, researchers compiled a list of 93 activities performed by the staff. Each activity was evaluated by the staff in four categories: importance, interest, complexity, confidence. (JAB)
Descriptors: Evaluation, Evaluation Methods, Library Research, Library Services
Van Camp, Ann J. – Online, 1987
Presents 20 multiple-choice and true-or-false questions that can be used to test for basic knowledge of BIOSIS Previews, a large online life sciences database. (MES)
Descriptors: Multiple Choice Tests, Online Searching, Online Systems, Reference Services
Gaines, Ervin J.; Huttner, Marian A. – Drexel Library Quarterly, 1983
This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…
Descriptors: Fees, Library Administration, Library Services, Public Libraries
Peer reviewedWeech, Terry L. – Library Trends, 1974
Describes recent trends in evaluation of adult reference service. (JB)
Descriptors: Adults, Evaluation Methods, Library Services, Reference Services
