Presents the Virtual Reference Desk project, its activities, and a proposed information system architecture to build a human intermediated network of expertise and experience. The project seeks to study, support, and improve current K-12 digital reference services, as well as to build a foundation for a national cooperative digital reference…

Users of optical data disk (CD-ROM) materials at the Main Library workstations of the State University of New York at Albany were surveyed to examine the problems they encountered while conducting their searches, identify factors that interfere with their task performance, determine their needs with regard to improvement in the databases they…

This proceedings contains 56 papers, presentation summaries, and/or slide presentations pertaining to the Internet, World Wide Web, intranets, and library systems. Topics include: Web databases in medium sized libraries; Dow Jones Intranet Toolkit; the future of online; Web searching and Internet basics; digital archiving; evolution of the online…

The Maryland Community Colleges Technology Council conducted a survey of all 18 community colleges in Maryland during the spring of 1998 to determine the number and salaries of full-time staff supporting campus information technologies. Collectively, the colleges had 377 full-time positions authorized, with 305 positions filled. The organization…

Based on a 1980-81 study of the Clifford Library and Learning Resources unit at the University of Evansville (Indiana), this report presents the principal study findings and specific recommendations for improvement in library and learning resources and services. An overview of current changes in U.S. higher education considers enrollment patterns…

The annual program for administration of Library Services and Construction Act (LSCA) funds in South Carolina is presented in four parts: the annual program for 1976, a supplement to the 1975 program, a supplement to the 1976 program, and ammendments to the basic state plan. Library service programs outlined for 1976 include general administration…

Despite increasing and widespread access to more information, finding published research, studies, and literature in the field of education and psychology has become more complex. This paper demonstrates how to access published literature in various formats, including books, journal articles, conference proceedings, lesson plans, media, Web sites,…

Reports on studies conducted to provide an in-depth picture of online catalog use in three aspects of library research: (1) as part of the reference process; (2) as used by unassisted users; (3) as a step in obtaining documents. The research methodology is offered as a model for surveying other library services or products. (14 references) (KRN)

This issue presents 42 articles that provide an overview of current reference services in all types of libraries in Illinois. Highlights include designing reference areas; policies and manuals; the reference interview; reference tools; automated databases; resource sharing; services to youth; services to special populations; and reference…

The objectives of the project described in this report were to provide specific, clearly defined options for Arizona libraries to share information and bibliographic resources, propose strategies for implementing the options, and present a phased implementation schedule for implementing them. The report begins with an executive summary which…

This manual resulted from a 2-year project to improve, develop, and expand public library and information services to American Indians and Alaska Natives. Designed to serve as a guide for tribal and community librarians who may lack professional training, the manual offers descriptions of library services, procedures, and management issues. An…

Of potential interest to small towns in rural areas, this report describes England's first attempt at applying to a rural area the concept of a multi-agency information and advice center based on a library. The comprehensive review covers all phases of the project: (1) identification of a community's information and advice needs; (2) consultation…

A study on information technology and public policy examined relationships among information providers and their clients in order to determine the economic, institutional, and technological factors that are key in deciding how people get the information they need. The research project was conducted to help the National Commission on Libraries and…

Describes steps in renovating information service tools: (1) review why organization exists; (2) refocus direction to keep in step with clients and environment; and (3) redefine client's needs. Old tools (books and journals) can be transformed via technology into new tools (full-text CD-ROM products and online interlibrary loan services). (JMV)

Describes the thinking and research involved in implementing an electronic reference service to Raritan Valley Community College's Library Web Page. Discusses implementation of a jargon-free "Ask a Librarian" service with well-defined procedures and a plan for advertising the service. Ideas incorporated in the procedures and plans are…