This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

A collaborative approach to solving school problems in Maryland emphasizes planned change through organization development processes. Organization development, a process of planned improvement in overall functioning, strives for sustained capacity in problem-solving by communication, goal-setting, conflict resolution, and commitment. The…

The purpose of this resource guide is to identify and describe teaching, training, and staff development materials that meet three basic criteria: they are good, they are readily available, and they are inexpensive. These resources may assist educators, trainers, supervisors, and other personnel preparation decisionmakers in designing quality…

The Division for Early Childhood (DEC) of the Council for Exceptional Children (CEC) has developed recommended practices for the ECSE field in the area of personnel preparation. This book provides guidance to higher education faculty and professional development specialists on how these recommended practices can be implemented in preservice and…

This resource guide identifies and describes early childhood education teaching, training, and staff development materials that meet three basic criteria: good, readily available, and inexpensive. It is designed to provide educators, trainers, supervisors, and other personnel preparation decision makers with resources for designing quality…

This collection of papers from an international conference on higher education teaching and learning includes: "Fostering Scientific Thinking with New Technologies: A Socio-Cognitive Approach" (Michel Aube); "The 'Classroom Flip': Using Web Course Management Tools to Become the Guide by the Side" (J. Wesley Baker);…

This document contains three papers from a symposium on using technology for learning that was conducted as part of a conference on human resource development (HRD). "Openness to Technology in Virtual Teams: Implications for International Human Resource Development" (Mary R. Watson, Leigh Anne Liu) reports on a study that examined the attitudes of…

During April 2006, educators, students, service providers and professionals from across the nation and the world gathered together at the fifth biennial PEPNet Conference in Louisville, Kentucky, to share concepts, ideas, research, technologies and successful practices that have helped individuals who are deaf and hard of hearing establish strong…

This document presents and discusses the national skill standards for advanced high-performance manufacturing that were developed during a project that was commissioned by the U.S. Department of Education. The introduction explains the need for national skill standards. Discussed in the next three sections are the following: benefits of national…

This paper presents a collaborative action research partnership model that involved participation by graduate school of education preservice students, school and university teachers, and administrators. An elementary teacher-research group investigated what would happen when fourth graders worked in teams to research and produce a multimedia…

This book is designed to help workers plan for success on the job in a changing workplace and increasingly global economy. The following are among the topics discussed in the book's 12 chapters: understanding the changing job scene (foreign competition, technological change, new styles of management, jobs of the future); attitudes (developing and…

This module for a Total Quality Management (TQM) course was designed to give students a broad background in TQM and its influence on the business world in the United States. It can be used in a U.S. history class, an economics class, an English class, or as part of a TQM course for high school or community college students. The module covers the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…