ERIC Number: EJ1433828
Record Type: Journal
Publication Date: 2024-Sep
Pages: 26
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2329-4922
EISSN: EISSN-2329-4906
Supervisor Communication Competence and Employee Outcomes: Predictive Effects in Remote, Hybrid, and In-Person Workplaces
Alan Mikkelson; David Sloan; Rylee Walter; Craig Hinnenkamp
Business and Professional Communication Quarterly, v87 n3 p462-487 2024
Supervisor communication competence was used to predict both beneficial (Study 1) and detrimental (Study 2) employee outcomes across remote, hybrid, and in-person work experiences. In both studies, there were no differences in perceived supervisor communication competence based on remote, hybrid, and in-person work experiences. As predicted, effective and appropriate supervisor communication were related to employee outcomes across work experiences. In Study 1, regression analyses indicated that effective communication was the best predictor of beneficial employee outcomes (engagement, empowerment, and accomplishment), whereas appropriate communication was the best predictor of detrimental employee outcomes (burnout, stress, alienation, and turnover intentions) in Study 2.
Descriptors: Adults, Supervisor Supervisee Relationship, Supervisory Methods, Business Communication, Interaction, Interpersonal Communication, Job Performance
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A