Important factors in managing a public service institution include knowing the publics served, phasing out an old program when introducing a new one, defining the roles of administrators and professionals, integrating individuals and the institution, and making the public aware of the value of the service performed. (PF)

Values, attitudes, and beliefs are frequently neglected in education for public service. It is difficult to teach these concepts in a traditional pedagogical manner. Instead, concentration on these concepts is more appropriate through the "andragogical" approach often used in executive development programs. "Andragogy" is based on the educational…

LARGE SCALE EMPLOYMENT OF THE UNEMPLOYED POOR AS NONPROFESSIONALS IN THE HUMAN SERVICES IS BEING PROPOSED AS A MAJOR DETERRENT TO POVERTY. SOME PROPONENTS STATE THAT NOT ONLY WILL LARGE NUMBERS OF POOR PEOPLE BE EMPLOYED, BUT THE QUALITY OF SERVICES WILL BE IMPROVED. CRITICS OF THIS APPROACH ARGUE THAT MANY POOR PERSONS ARE TOO DEBILITATED BY THE…

The duties, training, qualifications, advancement, and employment outlook of correction officers are described. (EA)

Data from the Public Use Microdata Sample of the 1990 Census of Population show that home-based workers are more likely than onsite workers to be self-employed, to live in rural areas, to work nonstandard hours, to be women, to be white, and to work in service industries and occupations. (Author)

Data from the European Union's Labour Force Survey show how training opportunities decline with age and are lower for low-skilled/unskilled workers and unemployed persons. Continuing training is more common among workers in higher-level jobs and nearly twice as common in service as in industrial occupations. (SK)

Investigates factors contributing to the growth of part-time employment in Australia, specifically (1) the growth of the service sector, and (2) the possibility that the supply of part-time workers has increased due to the scarcity of full-time employment opportunities. (JOW)

A sample of 1,000 households provided 155 responses regarding dissatisfaction with automobile repair service, 166 for medical care, and 176 for grocery shopping. Analysis supported Hirschman's theory of the impact of "loose monopoly" conditions on consumers' choice of responses to marketplace dissatisfactions. (SK)

Purpose: The purpose of this paper is to describe and analyse the formation of CoPs (communities of practice) in three call centres of cellular communication operating companies in Israel. Design/methodology/approach: This study is based on a qualitative methodology including observations, interviews and textual analysis. Findings: In all three…

The Department of Labor estimated that 300,000 people would lose their jobs because of the termination of the Comprehensive Employment and Training Act's (CETA's) public service employment programs. The General Accounting Office (GAO) reviewed the Department of Labor's efforts to find permanent unsubsidized jobs or new training opportunities for…

This classification is presented to provide a standard for use with statistics about enterprises (i.e., companies, rather than their individual establishments) by kind of economic activity. The enterprise unit consists of all establishments under common direct or indirect ownership. It is defined to include all entities, including subsidiaries,…

Investigates the ability of volunteer telephone services to furnish facilitative conditions to callers by determining the level of empathic understanding offered by such volunteers. Uses Carkhuff's Five-Point Empathy Scale to indicate that the length of calls increases as the level of empathic understanding offered rises. (Author/PC)

Ten self-contained audiovisual instructional packages are described. These explain what public service is, provide examples of types of public service positions, and discuss one of the skills needed for public service employment.

In the first half of 1986, moderate job growth continued, but only in the service-producing sector and in construction; the level and rate of unemployment were about unchanged, as employment increases matched labor force expansion. (Author/CT)

Productivity, as measured by output per employee hour, grew in 1984 in about three quarters of the industries for which the Bureau of Labor Statistics regularly publishes data. (A table shows productivity trends in industries measured by the Bureau, including mining, transportation and utilities, and trade and services.) (CT)