The services and retailing trade industry divisions will account for nearly three-fourths of all new jobs from 1998-2008, a continuation of the 1988-1998 pattern of employment growth. (Author)

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

The graduate of the Steamfitter-Pipefitter apprenticeship program is a certified journeyperson who will be able to: (1) install and maintain high pressure and low-pressure steam and hot liquid systems, including various process and industrial systems; (2) fabricate, join and install any pipe system used for various purposes in buildings, using any…

A look at how the Southern California Gas Company converted a part of its customer service representative training program from a programed instruction text approach to an approach more closely simulating the work environment. (Author/HB)

Discusses theories that socialization or "the system" cause women's problems in management, contending that both contribute. Analyzes women manager's problems in using and misusing power and coping with stress. Discusses public/private sector differences. Suggests that networking and constructive self-analysis can alleviate some problems. (AYC)

Describes the retail sales, hospitality, and tourism occupations and what they involve and how to get into them. Includes salary information. (JOW)

Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)

Social Security Administration determines existence and prevalence of 125 sedentary, unskilled occupations in making decisions about disability awards. Surveyed manufacturing and service industries in Chicago to determine extent to which sedentary and light, unskilled jobs and those with sit-stand options actually exist. Found that more light than…

Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

Employers place less emphasis on experience and much more on adaptability. They want people who can learn. However, at the lowest stratum of the service sector, jobs are being dumbed down so that a worker has only to obey commands of smart machines ("Touch french fry icon now"). (Author/JOW)

This report compares Vermont's experience with two federally funded programs aimed at reducing unemployment. The first was a Special Work Project (SWP) directed toward providing work experience rather than skill training for welfare recipients, and also for low-income families. A second approach was through the Public Employment Program (PEP).…

Professional preparation programs at the two-year, four-year, and graduate levels of education are producing more enlightened, professional, therapeutic recreators. (JD)

There are very few jobs today that do not require basic literacy and numeracy skills. Even when the job itself is manual, employees need to read health and safety notices, fill in a job sheet and check their pay and overtime hours. Service industry jobs place even more demands on the workforce, with their emphasis on efficiently and rapidly…

Trainees in a Public Service Employment program may find work training as paraprofessional aides in manpower agencies, social services, and human services. The work experience is valuable for the trainees. However, the actual structure of their training needs close attention. Supervisors are likely to rate the effectiveness of on-the-job training…