Service transformation is an increasingly common pursuit in the higher education sector, with university strategic plans frequently featuring a "service excellence" objective and the adoption of leaner and more sustainable service models. Previous studies agree that service excellence is intentional not incidental, and systematic not…

The article considers the process of creating quality improvement in higher education institutions from the point of view of current organisational theory and social-science modelling techniques. The author considers the higher education institution as a functioning complex of rules, norms and other organisational features and reviews the social…

New ventures, being heavily subjected to liabilities of newness, are seen to engage in legitimacy strategies to overcome these liabilities. Building on an adapted theoretical framework of organizational legitimacy, self-reported weekly diaries of twelve entrepreneurs were analysed to identify strategies used by new ventures to create legitimacy.…

The urgency of the problem under investigation due to constant changes in the external business environment requires organizations to establish a mechanism to manage change and increase the impact of these changes. The purpose of the article is to analyze the change management concepts and their applicability in the strategically important…

The growth of international branch campuses (IBCs) in China, Qatar, and the United Arab Emirates (UAE) accounts for a significant portion of the overall growth of IBCs globally. Conversely the largest exporter of IBCs globally is the United States, with several U.S. IBCs located in each of these importing countries. With the intention of focusing…

The National Education Association (NEA), the United States' largest labor union representing close to 3 million educators, implemented a $3 per member dues increase in 2013 to create the Great Public Schools (GPS) Fund grant program to support innovative change efforts within its affiliates. In the first five years of the program, $32.3 million…

The purpose of this study is to explore the strongest areas of all prime theories of job satisfaction and motivation to create a new multidimensional model. This model relies on all explored areas from the logical comparison of content and process theories to understand the phenomenon of job satisfaction and motivation of employees. The model…

This article explores the context of intercultural relations in the field of international aid and development. Examining the activities of a large UK-based transnational NGO (OxfamGB) through a detailed reading of its own 60-year-long archived story, the article seeks to reimagine the "contact zones" of aid and development as…

The purpose of the study was to understand the institutional forces that constructed and shaped the function, nature of funding, and governance of Washtenaw Community College (WCC). This qualitative, historical case study built on organizational theory used archival research to identify themes and the institutional building blocks for the junior…

To find out how organizations turn failure into success, Andrew Hargreaves and his colleagues studied more than 15 business, sports, and education organizations. They found that the secret to these organizations' success came down to just two words: uplifting leadership. Uplifting leadership, write Hargreaves and Boyle in this article, raises the…

Purpose: The purpose of this paper is for the author to recount how his use of organizational theory to understand educational reform in the USA led to a change of mind. Design/methodology/approach: My shift resulted from my conclusion, derived from the new institutionalism, that only marginal changes can be made in schools and, thus, fundamental…

The theory and tools of "improvement science" have produced performance improvements in many organizational sectors. This essay describes improvement science and explores its potential and challenges within education. Potential contributions include attention to the knowledge-building and motivational systems within schools, strategies…

This study examines the Association of American Universities Undergraduate STEM (science, technology, engineering, and mathematics) initiative and the ability of a national organization and its member institutions to reshape norms about the importance and value of teaching and dedicated efforts to teaching improvement. The study is framed with…

Earlier studies on stakeholder management in European universities focused on proactive strategies, that is, substantive organizational practices to establish and maintain mutually beneficial exchanges between universities and their stakeholders. We argue that the literature on stakeholder management has to be extended by theorizing defensive…

With the addition of history to the title of the Theory, Philosophy, and History of Advising Commission of NACADA: The Global Community for Academic Advising, the time has come to reflect on this growing commission as a means to track and record the growth and development of the theoretical debates and questions regarding the field of academic…