Culinary Arts training at the associates level presents a set of challenges to the instructor. It has been my experience that as the work environment is changing, students face new challenges in the kitchen, including a new mix of skills, both technical and social in nature. In this piece, I reflect on a promising learning community model at our…

The article deals about the results of a study of school-based Assessment of Prior Learning of adults who have enrolled as students in a VET college in order to qualify for occupations as skilled workers. Based on examples of VET teachers' methods for assessing the students' prior learning in the programs for gastronomes, respectively child care…

The purpose of this phenomenological study was to explore the lived experiences and perceptions of 20 customer service agents regarding employee turnover. Building upon the Herzberg 2-factor theory, research was conducted to identify factors contributing to employee turnover. Data were collected through participant interviews and explored using…

Few studies in the Library and Information Studies field investigate how vocational workers use information in their learning and workplace practice. This paper introduces doctoral research that explores how apprentice chefs develop information literacy practices that enable them to learn their trade and engage with the professional practices of…

A critical element in the evolution of governmental services through the internet is the development of sites that better serve the citizens' needs. To deliver superior service quality, we must first understand how citizens perceive and evaluate online. Citizen assessment is built on defining quality, identifying underlying dimensions, and…

The past few years have witnessed a wave of unrest in Egypt toppling down two regimes in less than three years. Yet was this sufficient to bringing the demanded change and meeting people's expectations? In several Arab countries, citizens are offered patronage through public sector employment, subsidies, and limited taxation (Razzaz and Razzaz,…

Purpose: The purpose of this paper is to explore the rationale for the lack of growth in the two-wheeler service sector despite an exponential growth in the number of two-wheelers on Indian roads. Design/methodology/approach: The data of a premier manufacturer were gathered to develop a system dynamics model. Policy experimentation was carried out…

Purpose: The primary purpose of this study is to assess the predicting role of job characteristics on job performance. Dimensions in the job characteristics construct are skill variety, task identity, task significance, autonomy and feedback. Further, work involvement is tested as a mediator in the hypothesized link. Design/methodology/approach: A…

This study examined the relationship of emotional intelligence (EI) to jobs requiring emotional labour in a sample of 6,874 participants from eleven countries or geographical regions. In particular, the current study examined the relationship of a mixed model of EI, as measured by the Emotional Capital Report (ECR), to emotional labour identified…

This report explores the crucial transformation of the United States from an industrial to a post-industrial economy, with a particular focus on the shifting skill levels and incomes of American workers. It shows the increasing value of postsecondary education in today's economy and examines how workers have fared as the nation's focus has shifted…

Higher education is at a crossroads, not only in the U.S. but also globally. This challenge is prompting an immigrant union to once again take up the labor movement's historic role of speaking for the common good and the broad interests of working people. Service Employees International Union (SEIU) Local 615 represents 18,000 property service…

Studies have shown that restaurant waitresses with hair ornamentation receive higher tips than waitresses without ornaments. However, the effect of such ornamentation on other behaviors has never been explored. In this study, the effect of a female interviewer's hair ornamentation on compliance with a survey request was examined. Male and female…

From preschool through high school, accommodation and success, rather than self-advocacy and student development, are the predominant frameworks for students with physical disabilities. Many students with physical disabilities who use wheelchairs are assisted by their family members with daily life activities such as getting out of bed, showering,…

Volunteer tourism is one of the latest branches of the ever expanding globalised tourism. The initiative Workaway, an expression of this trend, was established in the late 90s with the aim of promoting "cultural understanding between different peoples and lands throughout the world". The figure of the workawayer as a new cosmopolitan…

This paper was presented at the Australian Federation of Travel Agents Industry Leaders & Educators Engagement Symposium held in Sydney on February 12, 2015. With industry sustainability becoming a strong concern, even within growth sectors, this paper identifies issues to be considered in ensuring that the education and training system can…