Traces the development of the principles and practices of Total Quality Management (TQM) at El Camino College, in California. Discusses institutional resistance to change and the need for careful implementation analysis and constituent group involvement. Includes a nine-item bibliography of theoretical and descriptive works. (MAB)

Explores Total Quality Management (TQM) philosophy, its industrial achievements, and its promise for education. Key elements of TQM include establishing a strong sense of school vision, promoting personal mastery learning for all organization members, focusing strategy on customer-driven values, developing outrageous goals, working effectively…

The corpus of existing curricular practices relating to the applied degree provides some opportunity to re-visit the Mission of Colleges of Applied Arts and Technology (CAATS) and transcend local and situated boundaries to consider the relatedness of what members of CAATS do well, what new activities they should be considering and how they face…

This book discusses organizational, management and professional dimensions of change as credit-based systems are introduced in higher education institutions in the United Kingdom. Credit-based systems are taken to mean the flexible academic structures based around the parallel but interrelated concepts of credit and modularity. They are being…

This report briefly introduces the ideas of six influential individuals in the field of quality control, and relates these concepts to current educational innovations. Quality is defined by Philip B. Crosby as the result of a culture of relationships within an organization. W. Edwards Deming espouses intrinsic motivation for all employees,…

This book outlines qualities of higher education institutional leadership and discusses how college administrators may bring about effective leadership based on honor, dignity, curiosity, candor, compassion, courage, excellence, and service. The chapters each describe and discuss one of the leadership ideals. Their titles are: "The Call of…

The directors of adult education from the 50 states, the District of Columbia, and the territories met to discuss implementation of the National Literacy Act and Adult Education Act (AEA) and to begin the process of developing recommendations regarding reauthorization of AEA in 1995. The forum discussions centered around the following aspects of…

The result of two seminars bringing together educators to discuss the "often conflicting requirements of affirmative action and reductions in force" (RIF), this booklet is intended to provide practical insights and suggestions on meeting affirmative action goals "in situations characterized by staff and program cutbacks." Chapter 1 describes…

This introductory-level presentation demonstrates how to evaluate the materials and teaching in online courses. Topics covered include similarities with evaluation of on-ground teaching, factors unique to online courses, technological considerations, helping administrators unfamiliar with online courses, and national standards, rubrics, and…

This guide, which is intended for new supervisors and managers to use in an independent study setting, deals with the responsibilities of being in charge. The following topics are discussed in the first three sections: the supervisor and the job; procedures for planning and organizing work; and getting the work done (allocation of work, work…

Developed by member institutions of the Association for Community Based Education, this booklet identifies the performance standards and indicators of quality that apply specifically to community based, postsecondary institutions. The standards are grouped in four major sections, and each is followed by a brief rationale. Part I, covering mission…

The report describes activities and findings of an 18-month project which surveyed day and other non-residential services provided to persons with mental retardation in the Commonwealth of Massachusetts. An introductory section describes project purposes, followed by a description of project methods (sampling plan, questionnaire development,…

While assuming the uniqueness of the educational organization, educational administrators can nevertheless learn five important principles from business management. The five principles are: (1) defining organizational goals; (2) implementation of goals on a cost-effective basis; (3) monitoring and assessmentof staff performance; (4) a formal…

Three years of training programs (1966-69) for new department chairmen at the University of Utah are described. Differing formats (with their relative advantages and disadvantages) for acquainting new chairmen with the scope of their jobs, their activities, and some appropriate administrative techniques are outlined. Such problems as peer…

This special report describes some of the sources of contemporary student unrest in the nation's high schools, and provides several suggestions for school officials attempting to formulate a policy for dealing with student protest. The discussion of causes of unrest covers such topics as racial conflict, dress and grooming regulations, rule…