This paper attempts to provide a broad theoretical framework for understanding planning in organizations and other social systems; and it identifies the key conditions, processes, and structures of social systems in the planning concept. While other frameworks exist that detail singular aspects of planning as it actually occurs and describe…

This booklet has been prepared as a guide to show good methods of handling and storing USDA-donated and locally purchased foods. The information was drawn from many resources and includes latest research data available on types of storage facilities and equipment needed for handling and storing foods. The material is organized in five parts: (1)…

Research on the utilizations of evaluations was based on a followup of 20 Federal health program evaluations to assess the degree to which the evaluations had been used and to identify the factors that affected varying degrees of utilization. Interviews were conducted with project officers or people they identified as decisionmakers who would…

Primary tasks of this project were to locate, analyze, and synthesize (1) the available evidence for allegations that students receiving Federal aid for postsecondary education were being subjected to institutional malpractice and (2) the various suggestions and recommendations for protecting students from such claimed abuse. Improvement…

Recounts the disruptions, conflicts, and general hostility that resulted when the position of English department head was eliminated in an attempt to save money. (RBW)

School-reform efforts in recent years have stressed, and expanded, the leadership role of the principal. But in the view of many analysts, the task of transforming a school is too complex for one person to accomplish alone. Consequently, a new model of leadership is developing: distributed leadership. This Research Roundup summarizes five…

Based on a survey of five similar institutions, Pennsylvania State University identified four principles of model information technology (IT) practice: use of policy, budget, and strategy measures to maximize IT benefits; early IT implementation; emphasis on customer service to integrate IT into institutional culture; and use of standards,…

Discussion of the application of TQM (Total Quality Management) to libraries addresses planning based on customer needs and use of the scientific method to evaluate customer satisfaction. A TQM experiment at Marquette Middle School (Wisconsin) is examined, and ways that TQM was used to meet the needs of homeless students are described. (MES)

Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…

Advocates the need for libraries to identify, nurture, and sustain new partnerships given rapid technological advancements and trends in information economics. Principles of partnerships are described, including Total Quality Management (TQM), negotiation, seamless connectivity, performance data, trust, patience, and perseverance; and steps in the…

The renovated Cerritos Public Library is a unique blending of traditional and hightech features. One of the key principles in its planning and design was to enable a range of convenient access services. This article summarizes the process of building this library and how it has been received by users. (Contains 5 figures.)

This article defines total quality philosophy, its transformations and significance for study quality in higher education institution. It reveals the concepts, principles and problems of study quality management and provides overview of implementation of study quality management at today's European universities. The experience of two European…

Head Start Administrators must be fully knowledgeable of all applicable Federal requirements and skilled in applying these requirements in the daily operation of their program, whether starting a new program or striving to maintain a high quality program. This manual provides Head Start administrators with a compilation of the program requirements…

This policy brief examines the fundamental principles that undergird the current Total Quality Management (TQM) movement, describes application examples and discusses application problems particular to higher education. An opening section reviews the basic premises of TQM and differentiates between two perspectives on the approach: the first see…

Based on the work of the National Alliance of Community and Technical Colleges and the Center on Education and Training for Employment, this document addresses the subject of Total Quality Management (TQM) in the community and technical college by examining the concept, application, and implementation of TQM and the lessons learned. First, "The…