Three papers comprise this symposium on diversity in the workplace. "Factors That Assist and Barriers That Hinder the Success of Diversity Initiatives in Multinational Corporations" (Rose Mary Wentling) reports that factors that assisted in the success were classified under diversity department, human, and work environment; barriers were…

This document contains four symposium papers on adult learning in the workplace. "The Relationship between Workplace Learning and Employee Satisfaction in Small Businesses" (Robert W. Rowden, Shamsuddin Ahmad) reports the results of a study of the nature and extent of HRD, level of job satisfaction among workers, and correlation between…

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…

This document describes the results of an employee survey conducted as part of an Accreditation Self-Study at Hartnell College (California). Approximately 70% of the college's employees responded to the survey during fall 1999, and the respondents' characteristics appeared to be representative of all Hartnell employees. Employees as a whole…

English classes conducted for two groups of women, garment factory workers and building cleaners, are compared. The garment workers interviewed each other and produced a slide-tape program. The cleaners produced a song about their work and in the process, developed awareness of the work situation, and a sense of cooperation. (MSE)

A feeling of community may be at the heart of child care workers' satisfaction with their job. The director plays a vital role in creating an emotional climate in which staff can feel safe, nurtured, and challenged to grow. Creating a sense of community among staff can be done in much the same way as in the classroom. (EV)

The performance review process used for faculty evaluation at Nene College (England) was assessed by surveying appraisers, appraisees, and senior administrators. Most appraisees and appraisers thought that appraisers should be line managers rather than peers, and that classroom observation should be included. Opportunity for staff to communicate…

A study investigated gender and physical attractiveness differences in the assessment of leadership qualities of supervisors by their subordinates. Subjects were 58 male and 37 female college department heads and program directors and 154 male and 131 female subordinate faculty and staff. Findings suggested attractiveness is an advantage for males…

Reviews theories on job satisfaction and evaluates their relevance to the work environment of libraries. Analyses of data from survey of Nigerian librarians seem to indicate that some of the theories are irrelevant in that context because survey respondents agree that their level of job satisfaction is directly determined by amount of money they…

Describes the development of a model for competency at Rutgers University-Camden's library that can be used in the hiring process as a tool to evaluate job candidates for technical services positions. Interview experiences using the model, both with current employees and with prospective candidates, are discussed. (five references) (LRW)

Examination of the workplace as a learning environment reveals it is far from ideal and poses unique challenges to the practicum supervisor, especially when that role is assumed by a workplace supervisor. Specific interests of student and employee may not coincide, and the interests of both diverge from those of organizations and owners. (MSE)

Offers a framework that addresses training and performance relationships based on in-house skills development committees that are employee driven. Key elements include employee ownership of training; working partnerships between management and employees; continuous learning; and measurement of results that show relationships between classroom…

The present study examines exchange and creditor ideologies (two dispositional characteristics that are strongly related to exchange relationships) and their moderating effects on the psychological contract. Five hundred public-sector employees were studied over a 3-year period. Respondents' were surveyed as to their perceptions of what they…

In July 1993, Twin Lakes Technical College and North Arkansas Community College merged to form the North and South Campuses, respectively, of North Arkansas Community-Technical College (NACTC). A study was undertaken to compare the institutional climate for human resource development (HRD) at the two campuses to determine the effects, if any, of…

A British project was conducted to improve understanding of the advantages and disadvantages of certification for work-based training and to analyze factors that influence the demand for accreditation. Three studies investigated what was happening in three employment sectors: tourism (service/commercial), social services (public administration),…