This annotated bibliography focuses on contemporary sources that address customer service in these changing times, as the service is influenced by business communication activities and skills. Twelve selections are presented. The annotations date from 1980 to 1989. (NKA)

This study of the unusually high level of labor force participation in the Hawaiian Cambodian community includes descriptions of what Cambodians do in Hawaii, demographic descriptions of the community and household units, a description of the influence of the welfare system on the Cambodian community, and ethnographic descriptions of the lives of…

Professional and vocational licensing and registration information is presented for the New York State fiscal years 1977-78 through 1986-87. For each fiscal year, the total number of new licenses, certificates or registrations, and total number of licensees registered to practice in the state, and the current registration period are provided for…

This document contains the occupational duty/task lists for three occupations in the cosmetology series. Each occupation is divided into a number of duties. A separate page for each duty in the occupation lists the tasks in that duty along with its code number and columns to indicate whether that particular duty has been taught and to provide…

The principal findings from a 1988 study of the effects of privatization--the transfer of traditional government activities to the private sector--in 28 cities and counties are the following: (1) jobs created by firms taking over a public function constituted about 80 to 90 percent of the jobs lost in the public sector; (2) only about 7 percent of…

The legislative trend seems to be toward providing limited opportunity for public employees to strike, and court reluctance to enjoin such stoppages increases. (Author)

An interview with Frederick E. Fisher, vice president, National Training and Development Service for State and Local Government (NTDS), is presented. (SC)

This 1979 study sought to explore the potential for semi-retirement of University of Washington staff ages fifty-six and over and persons retired from the University during the prior five years. The study focused on the attitudes, interests and work-related characteristics, and behavior of workers as they approach the transition to retirement.…

THE NEW HOPE PROJECT WAS AN EFFORT TO TRAIN THE UNEMPLOYED AND THE EDUCATIONALLY DISADVANTAGED. AN ANALYSIS OF EMPLOYMENT TRENDS WAS MADE OF THOSE GROUPS WHO HAD COMPLETED THEIR TRAINING IN SELECTED SERVICE OCCUPATIONS SUCH AS CUSTODIAN, NURSE AIDE, WAITRESS, SALES, AND SERVICE STATION. WITH THE EXCEPTION OF SERVICE STATION AND CUSTODIAN TRAINEES,…

This booklet lists tasks and functions the cosmetology student should be able to do upon entering an employment situation or a postsecondary school. (Listings are also available for the areas of allied health occupations/practical nursing and transportation/automotive mechanics.) Tasks are coded to correspond to those on the Student Performance…

Several intermediate performance objectives and corresponding criterion measures are listed for each of 32 terminal objectives for an intermediate (second year) radio/TV servicing course. This 1-year course (3 hours daily) was designed to provide the student with the basic skills and knowledges necessary for entry level employment in the Radio/TV…

There is a difference between the past and the present needs of the immigrants to America's urban areas; therefore the provision of relevant programs is tied to the awareness of existing conditions. Industry has moved to the suburbs and there has been an increase in service-oriented occupations. To meet the challenge posed by the changes, we need…

This text is a rate training manual designed to provide enlisted men of the Ship's Serviceman rating with basic information concerning the various ship's service specialties. The text is divided into four parts. Part 1 discusses areas common to the administration of all ship's service activities. The remaining sections are divided into the…

The report of the New Mexico Smaller Communities Team under the Employment Security Commission provides manpower information on Mora County's resources. Included in this report are pertinent data on the labor force and population. Also included are the history of the county; resources; local government, schools and community services;…

The report of the New Mexico Smaller Communities Team under the Employment Security Commission (ESC) provides manpower information on Taos County's resources. Included in the report are pertinent data on the county's labor force and population. Also covered in this report are the history of the county; resources; local government, schools and…